Thank you for visiting www.myostomystore.com, an Online Store exclusively for  Ostomy Products in India.

Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here in this website.

This website www.myostomyclub.com is independently operated by Newcare Pharma Services LLP, a company incorporated in India under the Companies Act of 1956 .

Payment Options

The following modes of payment are available

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa and Mastercard Debit cards
  • Netbanking
  • UPI
  • Payment wallets

A full list is available at the time of Check Out and prior to making payments for purchases.

As prescribed by the financial institutions issuing the credit or debit Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are accepted at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.

Our products are liable for GST in India.

Out of Stock situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery of products

.Our endeavor is to make the products reach you within 6-7 Business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for damage to products after delivery.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Product returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items that are damaged or not as per your original order, please inform customer service via email within 14 days of the delivery along with images of the delivered product (Please ensure that the size of the email does not exceed above 2 MB).

All damaged items or items not as per your order that are to be returned must be in unopened, saleable condition, otherwise the same will not taken back.

Please note that we cannot offer exchanges or refunds on any opened or used products.

Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.